The Desk LiteSimple AI Receptionist forPlumbing & HeatingBusinesses

Stop sending good opportunities to voicemail

When you can’t look after customers, The Desk Lite can. It answers in your business name, captures what the customer needs, filters unwanted sales calls and sends the details straight to you.

Launching in days

The Desk is coming in a matter of days!

We’re rolling out our new systems over the next two weeks, rather than launching everything at once. This allows us to give each product the attention it deserves and support our customers onboarding properly.

The Desk is just around the corner! Register your interest and we’ll let you know as soon as it’s live.

Need more than call answering? See The Desk Complete →

An engineer on the tools with his phone in his pocket

Heat Engineer Software is trusted by thousands of businesses including professionals at

How The Desk works

Your AI receptionist, answering when you can’t

Book a 10-Minute Call

Want The Desk to do more than just handle the call? See The Desk Complete →

Customer service workspaceAnswering the call

A customer, Daniel Reed, on a call to Oakfield Heating & Plumbing answered by The Desk Lite

Built into The Desk

Turn missed calls into clear enquiries

24/7 call answering

Answers when you can’t

Answers calls in your business name, so customers can still reach your business while you’re on a job, driving or unavailable.

Enquiry capture

Finds out why they’re calling

Lets the customer explain what they need and captures the important details, rather than relying on a short voicemail message.

Notifications

Sends the enquiry straight to you

Sends the customer details and reason for the call to you, so you know what happened and can follow up when you’re free.

Sales call filtering

Keeps unwanted calls out of your day

Recognises and filters unwanted sales calls, helping you spend your time on genuine customer enquiries.

Business-name answering

Gives customers a proper first response

Answers as your business rather than sending callers to a generic voicemail message, helping the experience feel more professional.

Missed-opportunity cover

Gives good enquiries a better chance of staying with you

Customers get an immediate response instead of being asked to leave a message and potentially ringing the next business instead.

Simple, predictable pricing

Keep your calls covered without paying for more than you need

A simple AI receptionist for businesses that mainly need every important call answered.

The Desk LiteYour simple AI receptionist

£30/month + VAT

Answers calls 24/7✓

Captures enquiries & sends notifications✓

Filters unwanted sales calls✓

For businesses that need every important call answered.

Need The Desk to do more than answer the phone?The Desk Complete

£120/month + VAT

Your full AI office manager can handle more of the customer journey, including routine questions, simple quotes, appointment management, customer context, team routing and emergency handling.

See The Desk Complete →

The more you add, the more you save

Build your Heat Engineer Software package around the way your business works, with better value when you use more of the platform.

Stay on top of every important call

Stay focused on the job knowing callers won’t be left wondering if you’ll get back to them.

A phone on a desk beside headphones and a mug

Call answered: New enquiry · boiler service
Enquiry captured: Customer details & reason for calling
Details sent: Ready for you to follow up
Out of hours: 3 enquiries answered overnight

Questions, answered

Everything to know about The Desk Lite

From how calls are answered to what happens once the customer hangs up.

Give every caller a proper response

Keep important calls covered and enquiries captured, even when you’re on a job, driving or unable to pick up.