Heat Engineer Software
The DeskThe Desk CompleteFull AI Office Manager forPlumbing & HeatingBusinesses

Be there for every customer, even when you’re on the tools

Focus on the job in front of you while The Desk keeps your calls covered. Your own AI office manager, right in your pocket.

Launching in days

The Desk is coming in a matter of days!

We’re rolling out our new systems over the next two weeks, rather than launching everything at once. This allows us to give each product the attention it deserves and support our customers onboarding properly.

The Desk is just around the corner! Register your interest and we’ll let you know as soon as it’s live.

Just need your calls answered? See The Desk Lite →
Engineer in a finished bathroom checking his phone

Every missed call could be your next customer calling someone else.

When you can’t pick up, The Desk Complete gives customers a proper response straight away, so good enquiries don’t go cold while you’re busy.

Heat Engineer Software is trusted by thousands of businesses including professionals at
British GasBuilding MetrixEco RenewablesGrundfos
How The Desk works

Your Full AI Office Manager, handling more of the customer journey

The Desk Complete can answer calls, understand what the customer needs, take the next action and bring you in when your approval or judgement is needed.

Book a 10-Minute Call
Just need a simple AI receptionist? See The Desk Lite →
Customer service workspaceHaving the conversation
A customer, David Morgan, on a call to Oakfield Heating & Plumbing answered by The Desk
Built into The Desk

The intelligence behind your AI office manager

Natural conversations
Talks to customers like a real member of the team

Answers calls 24/7 in your business name, understands different regional accents, answers questions about your business and services, and keeps the conversation moving naturally.

Quotes & calendar
Moves enquiries to the next step

Provides simple quotes, checks your calendar, books jobs in for approval, sends confirmations and handles rescheduling or routine booking questions.

Customer context
Knows who’s calling and what’s happened before

Recognises returning customers, uses previous customer information and keeps summaries and transcripts so the context stays with the conversation.

Instructions & handover
Follows your instructions and knows when to hand over

Handles different types of enquiries based on the instructions you set, transfers customers when human input is needed and gives your team the context they need.

Team & availability
Works around how your business actually runs

Routes enquiries to the right person and responds differently depending on who is available, the time of day or the type of request.

Urgent & emergency calls
Treats urgent situations differently

Recognises emergency or priority calls and follows the instructions you’ve set for what should happen next.

Simple, predictable pricing

Get the full AI office manager

Let The Desk handle more of the customer journey and everyday admin, or choose Lite if you mainly need your calls covered.

The Desk CompleteYour Full AI Office Manager
Recommended
£120/month + VAT
Answers calls 24/7✓
Captures enquiries & sends notifications✓
Filters unwanted sales calls✓
Answers questions about your business & services✓
Provides simple quotes✓
Books & manages appointments✓
Customer context, summaries & transcripts✓
Team routing & human handover✓
Emergency handling✓

For businesses that want The Desk to handle more of the customer journey.

Register interest
Just need a simple AI receptionist?The Desk Lite
£30/month + VAT

Answer calls, capture enquiries, filter unwanted sales calls and send the details straight to you.

See The Desk Lite →
The more you add, the more you save

Build your Heat Engineer Software package around the way your business works, with better value when you use more of the platform.

Register interest

Let enquiries move forward without stopping what you’re doing

Keep customers looked after while The Desk Complete handles conversations, bookings and routine next steps, bringing you in when your approval or judgement is needed.

Register interest
A phone on a desk beside headphones and a mug
  • Call handled: Boiler replacement enquiry
  • Job booked: Thursday · 10:00
  • Customer recognised: Previous boiler service found
  • Urgent call identified: Heating failure · Priority
Questions, answered

Everything to know about The Desk Complete

From how it handles customer conversations to how it manages bookings, handovers and urgent calls.

Let The Desk take more off your plate

Keep customers looked after, enquiries moving and routine customer admin handled without everything depending on you being available.

Register interestBook a 10-Minute Call